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FAQs

General

We are passionate about the idea of making your house a dream home you have always been envisioning. Our interior design experts have considerable experience in assessing a design project, regardless of the size. On their design consultation, they register the dimensions of the interior space, requirements of the client, his budget and the feasibility of implementing the design. The following are some of the frequently asked questions with corresponding answers they have recorded to give you a fair idea on the things you should consider during the design project:

What are the payment terms for shopping at MYGUBBI?

For standard products, we expect 50% of the amount to start manufacturing process. Rest can be paid once the products are finished and packaged in our warehouse for delivery. For customized orders, we follow a 10-40-50 payment policy. We expect 10% of initial budget as advance which will be adjusted against the total cost of the project later. The next 40% will be expected on finalization of the design and the last 50% will be paid once material is ready for shipment.

Do you include GST in the cost price?

Yes, the cost price is cumulative of manufacturing and designing cost along with additional pricing (for extra services), VAT and service tax.

Why don’t you offer “Cash on Delivery” option to buyers?

Yes, the cost price is cumulative of manufacturing and designing cost along with additional pricing (for extra services), VAT and service tax.

How should I handover the house keys?

Option 1 - The client can hand over the keys to the designer at the time of final discussion.
Option 2 - Clients can leave the keys at the office.
Option 3 - Clients can also come over to the site on the day of delivery with keys, in order to have the touch and feel of the products.
Option 4 - In case the client is, for various reasons, unable to drop the keys, then MYGUBBI team will go to the clients place to collect it.

How can I contact designer if I want changes?

MYGUBBI offers you the benefit of modifying the design before manufacturing commences. You can twitch the design whenever you want. You can reach us at: 8088860860 or drop a mail at reach@mygubbi.in

Placing The Order

I have a general knowledge of materials and know a carpenter who can execute the plan. Do I still need to consult an interior designer?

We appreciate that you have ample knowledge about materials, this would make the buying experience more enjoyable. An interior designer can accurately guide you for in-depth analysis of space division, room specifications, right set of blends along with ongoing trends, that too within your budget.

Can the interior designer visit my place for better idea?

Sure! We understand that it’s ideal to visit the premises for better analysis of space allocation, room dimensions, wall decor etc. To ensure that final products are perfect and suitable, we can have our interior designer visit your place for complete detailed analysis.

Can I get the products customized?

Absolutely! You can get standard products customized based on color, finish and materials. If you want a complete novel design then you can get “Made to Order” items as well. Our team of interior designers will happily assist you in renovating your apartments.

Can I choose the color of the modular products?

Yes, we would love to assist you in finding the perfect match for your home. You can select desired color and finish from the wide range of laminate, veneer, acrylic and Duco paint catalogues or speak with our design experts.

How does your interior designer is helpful for my project?

We are excited to bring out the perfect furnishing solutions to you. If you have decided to install essence of Mygubbi at your place, then communicate with our designers to find the right match. In case you are wandering about a certain shade or theme, then you can convey this to design experts. Any downloaded photograph, magazine shots or visual will help us in understanding your likes or dislikes. Our designers are experts in the field of interior design and planning, they will help you choose the best color, layout and as per the current trends which will help you showcase your lifestyle.

I have a limited budget and certain requirements, can you give me a quote according to my budget?

Definitely! We will analyze, design and craft the finest specimen within your budget. All you have to do is tell us your desired set of theme or shade, we will take it from there.

We are excited to bring out the perfect furnishing solutions to you. If you have decided to install essence of Mygubbi at your place, then communicate with our designers to find the right match. In case you are wandering about a certain shade or theme, then you can convey this to design experts. Any downloaded photograph, magazine shots or visual will help us in understanding your likes or dislikes. Our designers are experts in the field of interior design and planning, they will help you choose the best color, layout and as per the current trends which will help you showcase your lifestyle.

Do you charge for Interior planning & budget consultation?

Absolutely no. Our consultation and advice won’t cost you anything. MYGUBBI’ s designers will provide best plan suits your lifestyle and plan absolutely free. Once you have decided to go ahead with MYGUBBI, we request you to pay 10% of total cost to commence the designing and research process.

What size design plans do you execute? Can you design a small space or single room or just a kitchen?

From your bedroom to kitchen to living room, we excel in designing customized furnishing products as requisites. Be it a room or entire home, we will assist you in achieving desired products.

Can you give me desired theme?

From conventional, vintage, retro, classic, Japanese, Mexican, modern or any other, we have team of experienced designers who know it all. With their brilliance and rich experience, you will be astounded to view beautiful designs.

How do I place an order?

Placing an order on MYGUBBI is quite simple. Choose the product that you like and place an enquiry through the form. Our experts will contact you to understand your requirements. If you are happy with the standard products then it will be delivered to you within 17 days. In case, you are looking for customized design, then we will arrange a free consultation with our interior designer. He/ She will understand your likes and produce multiple design plans.

I need help to buy a matching table with crockery unit, will you assist me?

Sure! MYGUBBI offers utmost assistance to all buyers. If we are unable to design a certain item for you, then we will recommend top-notch quality designers, vendors and manufacturers who will suffice your requirements.

What if the proposed design plan does not interest me in the middle of the execution?

At each stage of the design plan, modification and tweaking can be done. The designer will switch to the next stage only after your approval. Though, any modification post signing off the work contract wouldn’t be possible.

Can I cancel my order?

Our buyers may enjoy the privilege of cancellation if they don’t want to receive the order. However, your booking money will not be refundable for any such cancellation and it will be considered as service charges.

How long would you take for the complete execution of the project?

The scope, customization and complexity of work in every design project is unique. Our interior design expert can give you the estimate on the duration and cost of the project after the design consultation. But we are the masters in completing the interior projects with the execution within 17 working days for a 2BHK and 10 days added for each added room.

Payment

What are the different payment methods to pay amount on MYGUBBI?

We offer multiple payment methods for our buyers. Pick any one from the below list for quick payment: Demand Draft, Cheque, NEFT Transfer.

What are the payment terms for shopping at MYGUBBI?

For standard products, we expect 50% of the amount to start manufacturing process. Rest can be paid once the products are finished and packaged in our warehouse for delivery. For customized orders, we follow a 10-40-50 payment policy. We expect 10% of initial budget as advance which will be adjusted against the total cost of the project later. The next 40% will be expected on finalization of the design and the last 50% will be paid once material is ready for shipment.

Do you include service tax in the cost price?

Yes, the cost price is cumulative of manufacturing and designing cost along with additional pricing (for extra services), GST and service tax.

Why don’t you offer “Cash on Delivery” option to buyers?

All the products are “Customized” items. They are designed and manufactured especially for an individual. Craftsmen and artisans require an advance payment before they start manufacturing any particular item. Hence, we don’t offer “Cash on Delivery” option.

Shipping & Packaging

How much time do you take to deliver the product?

We try to deliver the product within four to six weeks duration. However, it depends on the project feasibility as well. For all confirmed orders to be delivered via standard delivery option, the estimated delivery time is 25 days from the date of design finalization or order confirmation date whichever is later.

What are the installation charges?

No, we don’t charge for installation services. We strive to serve customers better and deliver products in safest manner.

If I want assembly of furniture, will MYGUBBI do that?

You need not worry. We will safely assemble and deliver the products at your doorstep. If you want installation, then we will do that right in front of you.

Do you charge extra for assembly of products?

No, we don’t charge for installation and assembly of any product. Our experts will ensure that your home is refurbished safely and aesthetically.

How will you deliver my order?

Our staff from the shipment team will contact you to check your available time and thereafter the furniture will be delivered to you. The installation time will depend on the size of the project.

Will I get any call before the delivery?

Yes, our delivery experts will contact you prior to delivery at your doorstep. you can guide them to install the products accordingly.

What if the product is damaged during transit?

We take utmost care while delivering your product. Our manager from the service team will first determine whether or not the product can be delivered to your house safely. If he feels there are possibilities of damage, the appropriate procedure for taking care of your specific case will be determined to ensure that the product is delivered in pristine condition.

Returns

What if I receive a damaged or defective product?

If you receive a defective or damaged product bring it immediately to the notice of delivery experts. We will get back to you with resolution. If needed, we will get it replaced for you.

What are the conditions of 5 year warrantee plan?

We have revised our 5 year warrantee plan as per buyer’s requisites. On producing the original purchase receipt as the proof of purchase, buyer can avail the warranty benefits. We will either replace or repair the product. However, warranty is not applicable to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. Read our warranty plan for more details.

Can you deliver all the products in one shipment?

We try to deliver and install the products in one go for your convenience. Sometimes, it gets impossible to do so due to technical difficulties, we make sure that you get your products at the earliest.

My apartment is on the top floor, will you charge extra for delivery?

No, we won’t charge extra amount to deliver the products, be it ground or top floor.

Post-Sale

I want to give a feedback, how should I do that?

Feel free to communicate with us, we would like to hear from you. Your feedback will help us in improving ourselves, drop us a mail anytime to share your thoughts.